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Improving partner engagement: Red Hat Technology Partner Success Desk

June 23, 2020
2 minute read

A better working relationship leads to a better alliance. Better alliances leads to a stronger ecosystem. A stronger ecosystem can lead to increased business growth for everyone via increased customer reliance. The result is shared success.

We are pleased to announce the availability of the new Technology Partner Success Desk (T-PSD) - a free service where our technology partners can ask technical and non-technical questions pertaining to Red Hat offerings, partner programs, product certification, engagement process, etc.  Whether you are an existing Red Hat Partner using our products and technologies to build and certify for, support, and/or to interoperate with our platforms or are a prospective partner, use this Desk to ask us questions throughout your journey. We’re providing this service to simplify the Red Hat partnering experience with the goal of achieving stronger relationships.

The “Desk’ is staffed 24x5 and is available via a simple web form - just type in your questions, supply your contact information, and submit. We’ll strive to respond to you within one business day.

Please give it a try and use it often - no login is necessary. 

Resources

  • Technology Partner Success Desk web form 
  • For technical support pertaining to any Red Hat Products visit the Red Hat customer portal and open a support case 
  • If you are a business partner and have questions pertaining to the Business partner portal or business partner programs please reach out to the email addresses mentioned for business partners on this page

Feedback

We’d appreciate your feedback on this Success Desk - send emails to partner-help@redhat.com

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Neeti Dahiya
Neeti Dahiya
Program Manager
Neeti Dahiya is a Program Manager for the Red Hat Partner Engagement team where they engage with Red Hat partners to drive adoption of Red Hat technologies and increase value to our customers. Neeti has been with Red Hat since 2013, and is primarily focused on partner experience. She spends most of her time developing and implementing ways to make it easier for partners to work with Red Hat. She lives in Pune, India, and loves to travel and do adventurous activities.