Technical resources
Changes to partner user management in Partner Connect
We are excited to announce a significant enhancement to how partner admins manage user access and permissions within your partner account in Partner Connect. Existing partner admins, as well as all new partner users, will have better control over user access and ensure proper user management within your partner account. Previously, gaining partner account access required submitting a ticket. We believe this will streamline your processes and enhance your experience with Partner Connect.
User management is currently available for Resell, Sell with, Distribution, Certified Cloud and Service Providers, and Embedded Partners.
Partner admins will have direct control and autonomy to:
- Invite new users: Easily add new users to your partner account.
- Edit existing user permissions: Modify the roles and permissions for your current users.
- Inactivate dormant users: Manage inactive users within your account.
New users you invite will receive an invitation to the partner portal and can gain instant access to their partner account, with permissions pre-configured by you at the time of creation.
Partner admin user management process
This guide walks partner admins through the user management process in the partner portal to invite users.
Step 1: Navigate to Red Hat Partner Connect, click the ‘Log in’ option in the upper right-hand corner, and enter your login credentials. You will be redirected to the sales portal homepage.
Step 1A: Once you are in the sales portal homepage, click on the ‘Profile tab’ (next to the bell icon), and select ‘Account Management’.
Admin user management overview page
Step 2: Invite new users - click on the ‘Invite Users’ tab.
Step 3: Enter first name, last name and email address of the new user to be invited.
Step 3A: The invite can be sent to up to 20 people by entering their first name, last name, email address, and adding a new user by selecting the ‘+Add another user’ button.
Step 4: Click on the ‘Invite Users’ button and confirm the action in the pop-up.
Step 5: The ‘Invitation Sent’ message appears, pending invitations can be viewed by either clicking the “View pending Invitations” link or by navigating to the ‘Invitations & requests’ tab.
Step 6: Invite existing contact (Contact exists on the account but is not a registered user).
Step 6A: From the ‘All Users’ tab, review the contacts you would like to invite.
Step 6B: Select the contact by selecting the check box and click on ‘Invite Selected’; Sent invitations can be viewed under Invitations and requests.
Step 7: Error scenario –
Step 8: Partner user receives 2 emails based on the following:
- New user - 1. Email to create RH login 2. Email to access the RH partner portal
- Existing contact, but Red Hat login doesn’t exist - Email to create RH login. Once the RH login is created users can access the partner portal via the Red Hat Partner Connect link.
Step 8A: Confirm the email by clicking the URL in the email below and by creating a new password and save.
Step 8B: Now, proceed to access the partner portal by clicking the link provided in the second email.
Step 8C: Provide additional details related to your company and click ‘Submit’.
Step 8D: You will now be directed to the partner portal. The process is complete.
